Hello everyone. This article is a written version of my recent presentation on using multi-agentic systems to create better AI agents. If you prefer a narrative walkthrough, here is the YouTube version:

At first, everyone was very excited about chatbots and generative AI. But now I would say the market narrative is that ‘chatbots are dead’ – they are not driving productivity and they are disappointing.

Being contrarian, we say ‘long live the chatbots’. So why is this view that chatbots are dead so prevalent?

The challenges with chatbots… and introducing AI agents

There are many, many narratives and plenty of pieces of evidence from different companies that chatbots, in their current form, don’t work.

They can accuse famous people of criminal vandalism, they can swear at customers, and some have hallucinated when giving medical advice.